SUPPORT

Can you read my flits?

Not on our own. Flits made in the web and iOS apps after the end-to-end encryption update are locked on your device, and the key travels in the link rather than reaching our servers. The exception is a flit someone reports to us, which hands over the reporter's own key so a moderator can review it. Full explanation.

My flit stopped working.

Flits expire based on the settings chosen when creating them: by time, view count, or both. Once expired, the content is permanently deleted from our servers and cannot be recovered.

Can someone screenshot or reshare my content?

We take steps to discourage it. Images and videos in the flit viewer have right-click and download controls restricted. But we cannot prevent screenshots, screen recordings, or the link being forwarded while it's still active. Expiry limits who can open the link, not what a recipient does while it's open.

I want to report abusive content.

Open the flit and tap REPORT THIS FLIT at the bottom of the page. You can also email us directly at support@getflit.app.

How do I delete my account?

Open the Flit app, go to the Account tab, and tap Delete Account. This permanently removes your account and all your active flits.

I lost access to my anonymous flits.

Anonymous flits are tied to the device that created them. If you cleared your app data or switched devices, those flits can no longer be managed. Sign in with an account to keep your flits accessible across devices.

Do you log IP addresses?

We capture the IP address used to create a flit and the IP used to submit a report, solely to investigate abuse. We do not capture or store the IP addresses of people viewing a flit. The IP attached to a flit is removed when the flit expires, hits its view limit, or has been inactive for 15 days; an IP attached to a report is retained with the report record for up to 12 months.

How do I report a bug?

Open the Flit app, go to the Account tab, and tap Report a Bug. The report includes your description plus your iOS version and device model, never your account or any flit content. You can also email us directly at support@getflit.app.